ICT Group provides customer care and management services, plus related marketing, technology and back-office business process outsourcing solutions to Global 1000 companies. 
ICT Group is a large, multi-national company serving clients with more than 20,000 sales and service representatives worldwide and 40+ operations centers throughout North America, Europe, Latin America, Australia, India and the Philippines.

As an ISO-9001:2000 company, ICT Group is committed to client satisfaction through total quality management, continued investment in leading-edge technology and the dedication of a knowledgeable, highly professional staff.
ICT Marketing Services Inc. maintain strong, lasting relationships with our clients because of an effective, efficient business strategy:

• Specialization in vertical markets, which means we know our clients' industries.
• Broad diversification of services, which means we add services and improve as our client's needs evolve.
• Cost-effective international expansion, which means we can perform those services in the global markets that offer our clients the best combination of quality and cost.
  

Founded in 1983, ICT Group went public in 1996 and has maintained strong growth ever since by adapting to the needs of our clients.

All sites of ICT Marketing Services, Inc. have no health programs or policy that covers Family Health Wellness program but have their own medical health care that covers regular employees. They have health benefits like SSS and Philhealth. As for the health facilities they have their own company clinic except for ICT-RCBC Site which they outsource at Grepalife Health Care. ICT Marketing Services Inc. is one of our beneficiaries under the Project: Call-usugan: Family Health & Wellness Program.

 

ICT MARKETING INC.- RCBC, Makati Site

At present ICT Marketing Services Inc. – 954 total number of employees, which decreased from 1,140 employees at the start of the program last August 2007. Located at the 9th Flr. RCBC Plaza Yuchengco Tower 2, Ayala Ave. Makati City, 88% of their agents are in the age bracket of 21-29 years old and the annual attrition rate is 25%. Majority of their employees are female and 85% of the agents are still single.