Sitel began operations in Manila in order to provide a cost-effective contact center model for our English language clients around the world. The Philippines has developed into a natural hub for U.S contact center support with the use of English as the second national language, the primary language of business, and the extensive U.S. influence on the culture of the country.

Sitel’s operation in the Philippines leverages our global expertise in state-of-the-art contact center technology (including VoIP, site interconnectivity, CRM tools, etc.) and our global best-practice approach to Human Resources, training, project implementation, and performance management. We pay a great deal of attention not only to training our Customer Service Professionals (CSPs) in general contact center skills and client product knowledge, but also in areas such as accent neutralization and regional cultural knowledge.

SITEL Philippines has no health programs or policy that covers Family Health Wellness  but availability of IEC materials which pertains to health in general are available in their clinic and HR Department, SITEL have their own medical health care that covers regular employees. They have health benefits like SSS and Philhealth and health care insurance. As for the health facilities they have their own company clinic but they outsource their nurses from MAXICARE Health Corp.

SITEL PHILIPPINES- PIONEER Site
 

At present SITEL Philippines-Pioneer Site have a total number of 1,366 employees which increased from 900 from the start of the program. Located at 16TH Flr. Robinsons Cybergate Center Tower 1, Robinsons Pioneer, Mandaluyong City. Their agents are on a 24 hour shifting. 713 of their employees are female and 653 are male. 80% are still single and their attrition rate is 15% annually.