Sitel began operations in Manila in order to provide a cost-effective contact center model for our English language clients around the world. The Philippines has developed into a natural hub for U.S contact center support with the use of English as the second national language, the primary language of business, and the extensive U.S. influence on the culture of the country.

Sitel’s operation in the Philippines leverages our global expertise in state-of-the-art contact center technology (including VoIP, site interconnectivity, CRM tools, etc.) and our global best-practice approach to Human Resources, training, project implementation, and performance management. We pay a great deal of attention not only to training our Customer Service Professionals (CSPs) in general contact center skills and client product knowledge, but also in areas such as accent neutralization and regional cultural knowledge.

SITEL Philippines has no health programs or policy that covers Family Health Wellness  but availability of IEC materials which pertains to health in general are available in their clinic and HR Department, SITEL have their own medical health care that covers regular employees. They have health benefits like SSS and Philhealth and health care insurance. As for the health facilities they have their own company clinic but they outsource their nurses from MAXICARE Health Corp.

 

SITEL PHILIPPINES- APAC Site (virtual Site)

When we started the program at SITEL Philippines- APAC Site, has a total number of 204 employees and located at Eastwood City 24th Floor Cyber 1 Buliding #11 Eastwood Ave. Eastwood City Cyberpark, Libis Q.C. and this the only site that is on a day shift. SITEL Philippines’ HR Department already has health programs running in their site but it doesn’t focus on FP and MCH program. 85% of their agents are in the age bracket of 21-29 years old and the annual attrition rate is 10%. 78% of the agents are still single.